Wednesday,
June 20, 2001, Chandigarh, India
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Occasional lapses apart, PGI is not that heartless Apropos the letter.
"PGI: a heartless hospital?" (June 6). From time to time angry patients, their relatives and friends have aired dissatisfaction with the working and services available at the PGI, Chandigarh. Granted that some of the grievances may have a basis many though turn out to be either perceived or a result of very high expectations which is not fair considering the tremendous pressure and workload under which these men and women have to not just perform, but "show only the baby, not the labour pains." The quality of work in an institution does not depend entirely on the quantity and quality of facilities available. More often than not, it is the human factor that gives an institution its character. During a lecture he delivered in my department (genetics) at the University of Cambridge, England, Nobel laureate. M.H.F. Wilkins (co-recipient of the Nobel Prize for the discovery of double helical structure of the DNA) shared the following anecdote with his audience. After World War II, Sir Alexander Fleming, the discoverer of pencillin's anti-bacterial effect, was invited to visit one of the well-equipped modern laboratories in the USA. A visibly proud young scientist of that institute asked, "Dr Fleming, don't you wish you had the opportunity to work in one of our modern labs, when you discovered pencillin's anti-bacterial effect?" |
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