Chandigarh, December 20
The UT State Consumer Redressal Commission has held Reliance, a telecom service provider, responsible for harassing a subscriber on account of not recharging her mobile connection.
The complainant, Ms Sarita Chaudhary, a resident of Sector 36, had got her Reliance mobile connection recharged on November 1, 2004, with a recharge card value of Rs 199.
Instead of working for a promised one-month period, the mobile connection showed nil balance on November 10, 2004, without her making a single call. Officials of Reliance did not respond positively to her repeated complaints and nor refund of the recharge money.
Alleging deficiency in service, she filed a complaint before the District Forum-I, which directed the cellular operator to re-issue the recharge coupon of Rs 199 and pay Rs 250 as costs.
Thereafter, she approached the UT State Consumer Redressal Commission, Chandigarh, against the meagre amounts awarded and prayed for enhanced compensation.
Justice K.C. Gupta (retd), president of the UT State consumer redressal Commission, who authored the judgement, observed that the reply filed by Reliance was very “evasive and irrelevant”.
The reply did not give any answer to the “specific problem” of the complainant. “Reliance is a big company. Keeping in view its reputation, it should have immediately replaced the prepaid card. There was no justification of harassment of the complainant, who could not use the mobile phone for one year due to dispute with the respondent”, the Judge observed.
The company has been directed to pay a compensation of Rs 5,000 and costs of Rs 500, in addition to the orders of the District Consumer Forum.