Saturday,
June 22, 2002, Chandigarh, India
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‘Learning
for fun’ concludes
Ludhiana, June 21 |
BSNL penalised for
deficiency Ludhiana, June 21 According to the complaint, the consumer had applied for shifting of his telephone connection (747440) from Akal Market in the Charura Bazar area to Calibre Plaza Market near Bhadaur House. The representative of the complainant, Mr S.S. Sarna that the telephone was shifted in September, 1999, after two and a half years after the applying for shifting the telephone. Mr Sarna disclosed, “The consumer is a practicing lawyer of Income Tax and there was a clear deficiency in services on the part of respondent.” He further disclosed that the respondent had issued a bill for Rs 433 on August, 18, 2000 which was less than double bi-monthly rent of Rs 720. The bill was deposited by the consumer on September 5, 2000 through cheque. After that the cheque bounced and the BSNL disconnected the connection on October 9, 2000, he added. Mr Sarna stated that when the consumer approached the respondent, he was issued another bill for Rs 1,836 and since the demand exceeded the earlier bill for Rs 433, he protested. He further stated that the consumer approached the officials many times, but he was not heard properly. The telephone of the complainant remained CNP for more than one year, he added. It was alleged that there was clear deficiency in services on the part of the BSNL for making his telephone connection CNP. The BSNL pleaded that the complainant had applied for shifting of the telephone and it was shifted. However, it was denied that the telephone was shifted after two-and-a-half years or of applying for the same. The BSNL clarified that the complainant had applied for shifting of the telephone on May 20, 1999 and it was shifted on August 6, 1999. It was admitted that the bill for Rs 443 was issued and the same was paid through cheque, but the cheque was
dishonoured. The respondent maintained that the connection was disconnected on October 9, 2000, due to non-payment of the bill. After that as outstanding bill, the bills for Rs 199 and 589 were issued, it added. The BSNL stated that there was no deficiency in services on its part for issuing bills or making the connection CNP for non-payment of the said bills. The respondent demanded from the forum that the complaint was liable to be dismissed. |
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