M A I L B A G | Saturday, December 26, 1998 |
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Rail torture On September 24 I was travelling with my family on Shatabdi Express from Delhi to Jalandhar. Upon arrival at Jalandhar at 9.30 p.m. the train did not give us adequate time to alight and moved forward whilst my son was on the platform, I was in the train and my wife and grandson were in the process of alighting. Consequently my wife and grandson got trapped in the gap between the train and platform and were pulled out by my friend and his bodyguards who had arrived to collect us. I attempted to pull the emergency cord from inside the carriage to stop the train. However, to my horror it kept on moving gaining its full speed. Other passengers also attempted to stop the train with emergency cord without any success. I remained trapped inside the train filled with anxiety, stress, and concern for my family and alighted only at its scheduled stop at Beas. I approached the Station Master at Beas and after informing him of this incident, I requested him to contact Jalandhar station with a view to finding the condition of my family. He stated that he will inform them of my whereabouts and also would establish the requested information. In the meantime the Station Master arranged for Frontier Mail train to make an additional stop at Beas so that I could be ferried to Jalandhar. Upon arrival at Jalandhar when I informed the Station Superintendent of this incident, he expressed total ignorance and was not aware of any telephone contact from Beas station. When I spoke to the Superintendent he showed no interest in me and took it casually. He did not take my details or assure me that he would investigate this incident. His attitude further compounded my stress and anxiety. Upon arrival at home I discovered that my wife had sustained serious injuries to her left leg and left foot and she had been taken to a doctor for treatment. Throughout the duration of these holidays, my wife had been in great pain and depression and stayed at one place confined to bed. This incident had ruined our family holiday due to an incident that is attributable to the Indian Railway industry. This incident is a clear breach of health and safety guidelines. The driver of this train had failed to ensure passenger clearance before moving the train forward. The guard of this train had given the train operator a false indication of safe move without ensuring passenger clearance alight and board. The safety equipment in the carriage failed to operate when it was most needed. Furthermore, the Station Superintendent of Jalandhar had failed to record this incident and take appropriate action to stop repetition of this kind. The railway authorities should investigate and take appropriate action against the train driver and guard. Due to this accident my family holiday in India had been ruined and my wife is still suffering from the injuries. I hold Indian Railways (Shatabdi Express) fully responsible for this incident and ask it to recompense my travel and medical expenses. The Indian Government always encourages foreigners to spend their holidays in India. However, incidents of this nature do not support their aspirations and would work towards decrease in overseas visits to India. |
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