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Anti-virus system Another possible reason for this kind of problem is the anti-virus system installed in your system. Normally, in old and un-updated versions, Norton Anti-virus and McAfee anti-virus are also seen cause shutdown problem in Windows. Normally, if you are using the Norton Anti-virus software or McAfee Virus scanner, regularly update your virus scanners. However, if they are too old, then neither you are protected from the onslaught of a fresh virus attack nor are you doing anything good to your system. In case of Norton Anti-virus always go for the live update periodically to update your virus definitions through the Internet. Even this can fix the problem of shutdown in some cases. However, if you are looking for a kind of permanent solution, then you can do it by simply editing your system registry as follows. However, before I tell you about the changes in registry, I would suggest you to keep a back up copy of the registry in order to meet any loss to your system. The required change in registry for Norton Anti virus software Fix is "HKEY_LOCAL_MACHINE\ System\ CurrentControlSet\ control\ Shutdown\ ExclusionList"...and removes the NAVEX entry. Hard disk Another possible reason for the system hanging at the shutdown screen could be problems in your hard disk. For example, if there are bad sectors in your hard disk or if there is cross-linking of data then also the computer may hang and hang at the shutdown screen. Thus it is in your interest to scandisk the hard disk in thorough mode periodically as it will keep you informed about the physical health of your hard disk. Moreover if there is any problem like cross-linking of data scandisk will solve that problem. If your hard disk has developed bad sectors, then though temporarily this problem can be handled, yet there is no permanent solution of bad sectors. Network server Another possible reason for the shutdown problem could also the setting up the typical role of a computer as a network server. Though setting up a typical role of your computer to work as a server could elevate the performance of your machine, yet if the causative factor is more of a problem, then it is better to eliminate it. You can check this from the Control Panel>System. Now choose the performance tab and click on the file system button. This will open the Window File system properties. Click on the hard disk tab here and check the setting for "Typical role of this computer". If it has been set to desktop computer, then leave the setting as it is. Click cancel and come out of all open Windows. However, if the ‘Typical role of this computer’ has been set to a Network server, then change it to the desktop computer as it may also cause shutdown problem. With this setting, computer can have problems dumping the cache, which in turn, could cause the problem. Fast find option Another possible cause for this kind of a problem is the Fast find option. You can test by disabling this option to see whether this helps in removing your problem of hanging of your system at the shutdown screen. To disable the Fast Find option, click Start and then select Run. Now type MSCONFIG and click OK. In the system configuration utility click Advanced button at the bottom right corner. Now uncheck the "Microsoft Find Fast" check box and click OK. If this is unchecked then you need not do anything and then simply close all open windows. If this had been the causative factor for shutdown problem, then it will be sorted out. As another option you can choose to shut down your computer in DOS mode and then safely shut down your computer when you get the DOS prompt. This you can say as the bypass route to this problem. However, if all these measures fail to
solve your problem then you can log on to the Microsoft site at http://support.microsoft.com/directory/discontinue.asp?sd=gn
or http://support.microsoft.com/directory/overview.asp for searching the
fix made available by the Microsoft to fix this problem. |
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