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Career Hotline
Boom in Gulf
An eventful choice
Plan for a perfect placement
Training holds the key
Road beyond pedagogy
‘Sacrificing’ women
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Kingsized care
Customer service is one of the most important ingredients of the marketing mix for products and services. High quality customer service helps to create customer loyalty. Customer care is how a business looks after its customers. This includes everything from the moment a customer makes contact — at point of sale, or during the provision of a service and after sales care. Good customer service means the provision of care to customers from pre-service to after sales service. It may be face-to-face, over the telephone, written or via new technology using e-mail and the Internet. Customers today are not only interested in the product they are being offered but all the additional elements of service that they receive — from the greeting they receive when they enter a retail outlet, to the refund and help that they receive when they have a complaint about a faulty product that they have paid for. A happy customer is more likely to become a loyal customer, willing to recommend your business to friends and family. Customer care, therefore, involves putting systems in place to maximise customers’ satisfaction. It is, or should be a prime consideration for every business as sales and profitability depends on keeping the customers happy. Companies use customer care to create an overall impression of an organisation that puts the needs of the customer first, to ensure quality and increase sales over competitors. Increasingly, businesses have customer services departments or customer services desks whose job is to ensure the efficient process of delivering customer care, including provision for the customers with special needs. Customer care is more directly important in some roles than others. For receptionists, sales staff and other employees in customer-facing roles, and in call centres customer care is a core element of the job description and training, and a core criterion for recruitment. But customer care is important in other areas of business too. A huge range of factors can contribute to customer satisfaction, including how well the product or service matches customer needs, the professionalism, friendliness and expertise of employees, how well a company keeps its customers informed, and the after-sales service provided. Therefore, companies are realising the great need for a consistent and committed customer support service that will nurture and strengthen this bond. A major part of the work in customer care, thus, involves presenting the right image to a customer, understanding and anticipating the needs and wants of a customer, answering questions, providing information, dealing with complaints or problems and so on.
Scope
Every organisation, particularly those offering services to the public, from banks and consult
ing companies to mobile services organisations, hotels and airline companies recruit customer care personnel. Customer care is extremely important in the hospitality sector, where a great suite/room, an excellent dining experience, and outstanding amenities are merely the ‘expected’ end for customer. To keep them coming back for more, it is essential to provide the extra service and courtesies that really matter to the individual customer. So also for travel agencies, airline companies and other service providers. Moreover, the concept of customer care in sales and marketing, tele-marketing, and on-line sales has ushered in a new revolution in the way customers are handled, promising a great future for those with the necessary skills. Over the years, even banks have realised how crucial it is to ensure that customers are treated as kings. However, the largest numbers of jobs for those entering into customer care services is in the IT-enabled services with call centres and BPOs that continue to recruit young people in huge numbers. Large ITES companies like GE, Convergys, Daksh and many others covering business areas such as banking, financial services and insurance, are actually facing an increasing shortfall, due to the lack of trained people with the necessary skills. Whatever the size of the establishment, thoughtful and consistent customer service goes a long way in padding profits and cultivating clients. So if you are a dynamic individual who possesses excellent communication skills, superior customer service orientation, a pleasing personality, and good computer proficiency, now is the time to polish up those skills as there are any number of good career opportunities for customer care professionals.
Getting In
Anyone with the right attitude, with good communication skills and general service orientation can work in customer care. Those who wish to develop their skills in this field can take up certificate and diploma courses after school or graduation. Most courses cover the basics of customer care: principles and practices of customer care, identifying customers, and building long-term relationships with them. There is also practical training with the focus on listening, verbal communication, negotiation skills, interviewing techniques, telephone skills and personality enhancement. Such programmes can also help you gain confidence in dealing with different types of people whether face-to-face or on the telephone. Institutes providing training for the hospitality industry, travel and aviation industry, for call centres and BPOs also offer programmes on customer care services. Customer care is the core aspect of all jobs in these industries, and so the courses are comprehensive and focused. Many business organisations offer their own training programmes and help candidates identify ways to improve the quality of Customer care, learn how to turn complaints into opportunities and analyse areas for self-improvement.
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Career Hotline
A. Open any Internet site and the chances are that you’ll be bombarded with advertising banners exhorting you to work from home and earn pots of money. But then if that were true, wouldn’t we all be working from home? Here are some dos and don’ts before you take-up any such offer. Know whom you’re dealing with. Often companies may have no plans to employ you directly, only to sell you training material and find customers for your work. Most importantly, find out if there is really a market for your work. Don’t fall for promises of making big profits easily. Operating a home-based business requires hard work, skills and time besides good products or services. Get references of other people who are doing this work. Ask them if the company has kept its promises. Be wary of offers to send you an advance on your payment. Some slick operators use this ploy to build trust and get money from your bank. They send you a cheque for part of your first month’s pay. You deposit it, and before it has cleared the company contacts you to say that you were mistakenly paid the wrong amount so you need to return a portion of the payment for some reason. After you send the money back, the cheque that you deposited ultimately bounces because it turned out to be an elaborate hoax. Now the crooks have your payment, and you’re left with a hole in your pocket. So be very careful to deal only with legitimate companies that hire people to work for them from home. And just like there are fraudulent ones, there are several genuine ones as well. Clicking on ads and checking-e-mails is a sham and you won’t receive much money. Instead, what you could do is start a website or a blog on a subject of popular/niche interest with useful content and apply for the Google Adsense programme. Ads will appear alongside the content of your website. You make money on the clicks coming onto your website.
Veterinary courses
Q. Could you please tell me where courses in veterinary science are taught in Haryana, Punjab and J&K? I am a student of PCB.
— Hardeep Soin A. Punjab Agricultural University, Ludhiana 141 004 (Punj), (www.pau.edu) College of Veterinary Science, Ludhiana CCS Haryana Agricultural University, College of Veterinary Sciences, Hisar Hisar 125 004 (Har), (www.hau.nic.in) Haryana will soon have an independent University of Vet Science for under graduate and post graduate courses in Vet Science and Animal Husbandary, Animal Biotech, & Fishery Science. CSK Himachal Pradesh Krishi Vishwavidyalaya, Palampur 176 062 (HP), (www.hillagric.ernet.in) College of Veterinary & Animal Sciences, Palampur Sher-e-Kashmir University of Agricultural Science & Technology of Jammu, Jammu 180 012 (J&K), (www.skuast.org) Fac/o Veterinary Sciences & Animal Husbandry, R.S. Pura, Jammu Sher-e-Kashmir University of Agricultural Science & Technology of Kashmir, Srinagar 191121 (J&K), (www.skuastkashmir.ac.in) Faculty of Veterinary Sciences & Animal Husbandry, Shuhama, Srinagar Course: BVSc & AH (5 Years), Eligibility: Class XII (PCB & Eng, 50%), Selection: BPEE The Veterinary Council of India conducts a Common Entrance Exam in May for admission to 1st year of B.V.Sc. & A.H. degree course (51/2 year) to fill 15 per cent of the seats to be filled on Merit in Veterinary Colleges in India (except Jammu & Kashmir). Eligibility: Plus II (PCB & English, 50 per cent) / BSc (Physics / Chemistry / Biology (Botany / Zoology) + passed Plus II (PCB & English). Details:
www.vci-india.in
The cost factor
A. I would advise your son to work for a couple of years before going for an MBA. Besides gaining valuable work experience, which is an asset for pursuing a good MBA, it will also help him earn and save some money to pay for his MBA programme. Not that lack of funds should be a problem for getting into the IIMs (some of which have raised their fees considerably this year) or FMS or LU for that matter. Every year almost half the students admitted to the IIMs apply for loans. Banks like the State Bank of India, Allahabad Bank and PNB come to campus for offering loans. Some banks may require you to have (or make) an LIC policy of the amount applied for and a couple of other things. Overall, the banks are quite helpful with the loan sanctioning procedure. The loans cover your fees and mess bills, and an optional computer. Moreover, you can easily get an unsecured loan of up to Rs 4 lakh from any nationalised bank in India. Collateral is only required for higher denomination loans of Rs 7 lakh. While private B-schools do not offer financial aid IIMs have a policy of not denying any deserving candidate admission due to lack of funds. However, it is still easy to get financial aid for doing an MBA, especially if you are going to any of the top AICTE-approved B-schools. Banks are willing to give student loans to aspiring MBAs. The loan has to be repaid only after your son starts working. Considering that your son will be going to a top B-school, finding a high paying job should not be difficult at all. The fee payable at the time of admission to FMS, Delhi University (www.fms.edu) and similarly for Lucknow University (www.lkouniv.ac.in/ dept_buss_admin.htm) are very modest as compared to other B-schools. The exact figures are listed on their respective websites.
IAS for engineers too
A. Sure you can appear for IAS exam even though your background is engineering. The IAS is open to all graduates regardless of whether they are from arts and humanities, commerce, science, medicine or engineering. But yes, your choice of the optional papers may differ. Refer to the Civil Service syllabus and be careful while filling the application form. Also, the format of the exam is different from that of IES Exam. So appearing for IAS will give idea you an idea of the pattern of questions. As the IAS exams commence prior to IES, you can actually test yourself how well prepared you are. For further details:
www.upsc.gov.in/general/civil.htm.
The writer is a noted career expert and director, Career Guidance India (CARING). Please send in your queries with your full name, complete address and academic qualifications to: The Editor, Jobs and Careers, The Tribune, Sector 29, Chandigarh-160030, or at careers @tribunemail.com
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Boom in Gulf
The Gulf is on the verge of a boom and there will be thousands of jobs for skilled Indians, especially in the petrochemical sector, says Ravi Pillai, managing director of the Saudi Arabia-based Nasser S. Al-Hajri Corporation. Billions of dollars are being invested in major projects in the Gulf, particularly in Saudi Arabia and the UAE emirate of Abu Dhabi, and nearly 300,000 new jobs will be created in the next five years, said Pillai, who hails from Kollam district of Kerala.
“The Gulf is on the brink of another boom,” said Pillai citing new projects that include two $12 billion Jubail Export Refinery and Yanbu Export Refinery projects in Saudi Arabia and Abu Dhabi’s new refinery and nuclear power projects. “Skilled workers from India will get maximum opportunity to work in these projects. I hope among the total workforce more than 60 per cent will be Indians,” said Pillai, whose company has a 35,000-strong Indian workforce, making it one of the largest employers of Indians in the Gulf. “Among our management and engineering personnel are Americans, British, Italians, South Africans, Koreans, Filipinos, and of course, Indians,” he said. “We are also equipped with the services of highly skilled and well experienced supervisory staff.” According to Pillai, the real estate sector in Dubai is also changing, for the better. “Only Dubai’s real estate sector was affected by the recession. Now, there are signs of positive change. The Gulf will remain a dream destination for Indians,” Pillai said. Pillai, a Pravasi Bharatiya Samman winner, is also engaged in charities. He has set up the Upasana Hospital and Research Centre in Kollam to give free treatment to the poor.
He is also planning to hold community marriages in Kerala. —IANS
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An eventful choice
Globally the event industry is having unexpected growth. In India it is approximately worth Rs 800 crore and is growing at the rate of 50 per cent per annum and is expected to touch the Rs 1,600 crore mark by 2015. This is probably one of the fastest and the most upcoming sectors in India capable of generating considerable economic benefits and vast employment opportunities.
Scope in North India
The region, which is a unique blend of hilly states like Himachal Pradesh , J& K and Uttarakhand and the plains like Punjab and Haryana offers several opportunities for promoting MICE (meetings, incentives, conferences and exhibitions) industry.
Exciting experience
Working in this field is like sharing several experiences in one job, If events like fashion shows give an opportunity to know the glamour world and new fashion trends, then events like product launches put one’s creativity to test. Similarly road shows, press conferences etc check one’s patience. PR execution and media management are an important part of any event. Professional planning of weddings and birthday bashes is the new trend that is catching up fast in out country. Everyone wants their special moments to be memorable andit is the even company which makes it possible. Companies like Wizcraft have set a benchmark for high quality in the events industry. IIFA — one of the biggest award show s — is being organised by this company every year. Since 2000 the awards ceremony has grown from a one-day programme to a three-day weekend of film activities.
Basic fundas
The first step in organising any event is conceptualisation and planning which involves a balance of creativity, administration and financial confidence and technical know how. The second most important step is marketing, which is the process of employing the marketing mix to attain organisational goals by creating values for clients and customers. More and more event professionals are now utilising e-mail, software and Internet tools for faster and more efficient event planning. The last parameter is the management of an event is its implementation. Implementing and monitoring a detailed plan of responsibilities, reports and budgets are managed by the event manager.
Skill set
In order to be successful in this field one needs certain qualities like: Negotiation skills; Creative skills; Convincing skills; Coordinating skills; Planning skills; Execution skills
Jobs
Marketing staff, Co-operate Relations, Production manager, Executives, PR officer, Assistant managers sales.
Pay packet
Remuneration in this industry varies with the brand name. A fresher having a degree can earn anything between Rs 12,000 to Rs 15,000. An executive gets Rs 15,000 to Rs 18,000. An assistant manager can earn between Rs 18,000 to Rs 25,000. Those with suffucuent experience can earn anywhere between Rs 50,000 to Rs 1,00,000. After having four to five years of experience, one can easily start own venture,as it does not involve heavy investment.
Different types of events
n
Business Events
Institute Watch
n National Institute of Event Management (NIEM), New Delhi
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Plan for a perfect placement
Almost all business schools have their own list of companies that employ freshers graduating from their campus. Campus recruitment is a process whereby companies from across the world come on campus to recruit final year students, who start working as soon as their semester ends. But before a student attends campus recruitment programme, there are plenty of things that he/she has to keep in mind and prepare accordingly. Human resource managers, professional recruiters and career experts all agree: one of the best ways to prepare for a job interview is to anticipate questions, develop your answers, and practice. Use the guidelines provided below on the most common question raised and begin your journey to get your dream job. What does a recruiter looks for in a candidate? A recruiter mostly looks into the communication and interpersonal skills of a candidate. They want to know if you can express yourself clearly while speaking or writing, Or, if you are capable of presenting your ideas to others persuasively. For this the ability to communicate effectively with others and get along with a variety of different types of personalities is very important. A recruiter is also more than keen on knowing whether the candidate is enthusiastic, flexible, mature and has skills to match the demand of the job that they are offering. It is not enough just to have the right qualifications; an employer needs to know that you are willing to give 100 per cent to your job. Interviewers are impressed by candidates who are alert, responsive and energetic. Employers need to know that the people they hire can expand and change as their companies do. Applicants who are receptive to new ideas and concepts are highly valued by employers. Maturity essentially means knowing how to handle oneself in a business situation. Misplaced humourous remarks, giggling at inappropriate moments or being indiscreet about company information are tell-tale signs of immaturity. Even in entry-level positions, most employers look for evidence of leadership qualities. Successful companies need self-starters who are not afraid to take responsibility for doing the best job possible. So, can you guide and direct others to attain the recognized objectives? Are you someone who recognizes what needs to be done and is willing to do it? How to approach the recruiter? Maintain eye contact with your interviewer. Show you want the job with your interest. Avoid negative comments. Have a positive attitude and show the interviewer within the first few seconds that you are a “can-do” person who will be an asset to their organizstion. And lastly, be determined, you have to make it clear that you want this job more than anything else. How to prepare for the interview ? Plan ahead, do a little homework! Research the company and the position if possible, as well, the people you will meet with at the interview. Be ready to support past accomplishments with specific information targeted toward the companies needs. Have your facts ready! Thus, to conclude, the competition is fierce!! You need to know what to expect and you need to be prepared. Flexibility with your schedule is important in order to be available at times that suit the employers. Do not miss out on this opportunity while employers are here on campus. It is important to realize that most companies that come to campus to recruit are financial institutions, management consulting firms, information technology companies, etc. Thus, if one religiously follows the above mentioned guidelines, then I am sure that there would be no looking back and in no time the student will obtain his/her dream job. (The writer is Trustee AICAR Business School)
How to make arrangements for the D-Day
n Dress appropriately. Be businesslike, approachable, confident in your appearance.
n No gum, cigarette smell, heavy scents.
n Carry an attractive portfolio. It provides a tidy, efficient place to store questions you may want to ask, information about yourself you want to be sure to transmit, a place to carry additional resumes for distribution to department heads, search committees, and others you may meet who have not seen your resume.
n Being on time to the interview is very essential. Make sure of interview time and be before fifteen minutes for the interview.
n Turn off your cellphone, i-pod, pager etc.
n Don’t forget to take copies of resumes, pen and writing pad.
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Training holds the key
What is the scope of event management industry in India? Even during recession there was no let up in this sector as product launches, corporate meets, mergers and other sundry events kept on happening at a steady rate even during the slowdown. Right from birthdays to organizing mega events everything falls in the purview of event management. This sector is growing by leaps and bounds and especially so in the northern region. What is the need for training in this field? The general impression earlier was that no special skills were required to organise an event and anyone with proper contacts and resources could “conjure” an event. But it is not so. Event management is a specialized field and it not only requires contacts and resources but also detailed and an in depth knowledge of several management principles. Thus training is very important. Students have to know about the complete event cycle to be professionally ready to handle any type of an event. Which courses are available and which are the ones that should be preferred by students? There are short-term courses of one-month duration, that give a person an idea of what event management is all about. It is very important to go in for this to get a fairly good idea of this field. This course is like an eye opener. And then there are online courses like six-month certificate course and one-year diploma course. These courses give the all-important practical training to students making them ready to handle different assignments with panache. What are the challenges of training? Training involves a lot of challenges. It involves the challenge of inculcating the right personality traits in the students. We work on the development of overall personality of a student and on his communiation skills and equip them to cope with stressful situations. The students have to have a thorough knowledge of logistical and legal technicalities involved in organizing an event. Knowledge about licenses and regulations is a must What is importance of practical training in these courses? Practical knowledge is very important in event management. One has to have a thorough knowledge of the different aspects involved in managing an event, be it a small gathering or a mega event. Students should be put in real-life management situations as hands-on training is very helpful to learn the ropes of this profesion. Which criteria should students keep in mind while selecting a course and an institute? As practical knowledge is more helpful in excelling in this field, the students should look for institutes that lay more stress on this aspect. They should select a course that familiarizes students with practical aspects of their day-to-day responsibilities. Along with this the reputation of the institute also is very important. Aspirants should make a thorough survey of the events and shows with which a particular institute has been associated before making a final decision.
— TNS
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Road beyond pedagogy
Counselling
In the recent past, students with a degree in education have been exploring opportunities to work as educational counsellors or trainers as most schools, universities and colleges are considering B.Ed and M.Ed degrees as an important criterion to recruit counsellors in their institutes. With increasing competition and growing aspirations in life, everyone needs counselling at some point of time. This holds all the more importance in the case of students in schools and colleges who want to chart their future career, hone their skill sets or to focus on personality development. No wonder then that there is a huge demand for counsellors and it is here that those with B.Ed/M.Ed degrees have a good opportunity to make a career. Also, the demand for B.Ed/M.Ed students can be attributed to the lucrative salaries that are being offered by some of the recruiters. Affirming this trend Ashok Mittal, Chancellor, Lovely Professional University, says, “In the recent past, the demand for students with a B.Ed/ M.Ed qualification has increased. Two students with M.Ed degrees from Lovely Professional University, have secured placements in Delhi-based EDUCOMP Data Matics with a pay package of Rs 30,000 and the other student got an opportunity to work with Mumbai-based Institute of Banking Personal Selection with a pay package of Rs 35,000. The demand is high in all educational institutions be it schools or colleges. These counsellors interact with students individually, in small groups, or as an entire class. They consult and collaborate with parents, teachers, school administrators, school psychologists, medical professionals, and social workers to develop and implement strategies to help students succeed.” According to him, students interested in counselling should have a strong desire to help others and should be able to inspire respect, trust, and confidence. Thus for good counselling a school must have better counselors, and better counsellors require excellent training. A student with B.Ed/M.Ed degree prepares professionals to plan lessons, handle discipline problems, and have a deeper understanding of the psychology of learning. Further, the job profile of counsellors is engaging as it involves constant interaction with university/school administrators, students, parents etc. The counsellors are required to assist students of all levels, from elementary school to post-secondary education to university level, and help them develop realistic academic and career goals by evaluating their abilities, interests, talents, and personalities to develop realistic academic and career goals. (The writer is Dean, Lovely School of Education, LPU,
Jalandhar)
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‘Sacrificing’ women
Years of growth may have earned women their place at the office, but when it comes to home, their careers take a backseat to their husband’s job, a study has claimed. In the study, Youngjoo Cha, Cornell doctoral candidate in sociology, found that having a husband who works 50 hours or more per week can hurt women’s careers.
Women have less time available to do paid work because they still are expected to do more housework and perform most of the caregiving responsibilities, the research claimed. The study “Reinforcing Separate Spheres: The Effect of Spousal Overwork on Men’s and Women’s Employment in Dual-Earner Households” has been published in the April 2010 edition of American Sociological Review. To reach the conclusion, Cha’s work looked at 8,484 professional workers and 17,648 nonprofessional workers from dual-earner families, using data collected by the US Census Bureau. Her analysis shows that overall, having a husband who works 60 hours or more per week increases a woman’s odds of quitting by 42 per cent. The odds of quitting increase by 51 per cent for professional women whose husbands work 60 hours or more per week, and for professional mothers the odds they will quit their jobs jumps 112 per cent. By contrast, for professional men, both parents and non-parents, the effects a wife working long hours are negligible.
— ANI
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Happiness @ work
When King Drupad heard that all Pandavas, defying the custom of monogamy, had decided to marry his daughter Draupadi, he objected to it. Only after Ved Vyas, the writer of the Mahabharata, explained that it had been brought about by Draupadi’s deeds in her past lives and had been ordained by Lord Shiva that the dark beauty married the five talented brothers. While all elders kept quiet on the humiliation of Draupadi in the Kuru court, Prime Minister Vidura and Vikarna, a son of King Dhritrashtra, raised voices of protest. These, however, could not prevent the disrobing bid on the Kuru daughter-in-law. Kumbhakarna raised his objections about the abduction of Sita twice in front of his elder brother Ravana. At the council convened before the war, Kumbhakarna termed the kidnapping as unmanly and without proper thought. He then repeated the same when he was woken up to fight the war. Despite his objections, he fought and died for Ravana. As the Indian revolutionaries had been playing a cat-and-mouse game with the British, they felt that their voice was not being heard. To convey their objections over the Trade Disputes Bill and Public Safety Bill to the British and Indian members of the Assembly, Bhagat Singh and Batukeshwar Dutt dropped a bomb in the Central Assembly on April 8, 1929, courted arrest and fought a case in the sessions and high courts. “We dropped the bomb to register our protest…and to give the heedless a timely warning,” wrote Bhagat Singh in his statement to the court. When the boss fails, you can say, “I told you so.”
— Sai R. Vaidyanathan The writer can be contacted at
svaidyanathan@tribunemail.com |
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Sensible NETworking
We have entered an age where events touch every aspect of our lives. Events have changed the mode of entertainment for a common man. The event industry has grown tremendously over the past 10 years. Many organisations are now increasingly resorting to sponsoring events for increasing awareness of their existing products and those to be launched in future besides attracting media attraction.
How often have you been impressed by the response when you call to ask for information about your mobile, air tickets, hotel bookings etc.? If the experience has been good, the person courteous and the answer useful to you, you will stay with that service or buy the product. But as often happens, if the person on the line is discourteous, mumbles something and is unable to give you the required help, you may never call again. Also when you visit a local store to buy, say a new plasma screen TV you expect to benefit from the additional service of having the TV installed for you, and also have it ‘serviced’ for you — that is, make sure the TV will continue to work well.
Q. We read in newspapers about earning money on the Internet or doing computer work from home and earning handsome money etc. I want to know if it is true and as easy as these advertisements make it out to be? Please guide me about the dos and don’ts of this option.
— Mayank Bhatia
Q. My son is student of B.Tech fourth year. He wants to do MBA after B.Tech, but I can’t bear the high expense, he got 72 per cent in the first year and 78 per cent in second year. Please tell me how much it will cost in Delhi or Lucknow University. — V.K. Lamba
Q. I have completed Mechanical Engineering last year and preparing for the Indian Engineering Service. I would like to know if I could also appear for IAS exam, as I am already preparing for IES. Or is the IAS meant for all graduates other than engineering?
— Ishan Chopra
We have entered an age where events touch every aspect of our lives. Events have changed the mode of entertainment for a common man. The event industry has grown tremendously over the past 10 years. Many organisations are now increasingly resorting to sponsoring events for increasing awareness of their existing products and those to be launched in future besides attracting media attraction.
Over the past few years, Chandigarh has become a hub of event management companies with over 40 companies operating from the city. 
Tell us about yourself? What do you know about our company? Why should we hire you? Can you work well under deadlines or pressure?” Just the thought of a recruiter asking you these questions makes most of us breakout into a cold sweat? nd the reason behind is the lack of preparation.
Priyanka Arora, Head Corporate relations ITFT Group, is also involved in training students for perfect management of different events. She talks about the importance of training in this sector. Excerpts from an interview:
A B.Ed or M.Ed degree does not necessarily mean that one can have only a career in teaching. The choice is no longer limited only to working as lecturer, professor or reader. There are many options for people in this field. These include career options as counsellors, teacher assistants, education administrators etc. Students armed with B.Ed/M.Ed qualifications are increasingly breaking away from the conventional career path of being a teacher, and are tapping newer job avenues that are aplenty.
As the boss too is human, he can’t be always right. For the sake of the product, it is vital that you tell him so politely when such an occasion presents itself.
