Use ‘mSeva’ for online redressal of grievances, residents told

Municipal Commissioner Aaditya Dachalwal has urged the residents to adopt ‘mSeva’ services of the government for online redressal of grievances.

Through mSeva, residents can not only submit online complaints by visiting the website mseva.lgpunjab.gov.in, they can also submit the online complaints through WhatsApp mSeva chatbot. The residents can simply give a missed call or send a WhatsApp message to 87509-75975 to reach the chatbot and follow the instructions to submit the complaint.

How to use mSeva

• Residents will have to register themselves by submitting details including, mobile number, name and city. Once registered, they can login.
• Residents can then click on the complaints tab and submit grievances.

The residents can also download the mobile application mSeva-Punjab for submitting the complaints online.

The complaints can be submitted regarding water and sewerage, birth and death certificate, garbage, parks, open defecation, stray animals and street lights, among other issues. The complainants can also track the status of their complaints online.

For registering the complaint at mseva.lgpunjab.gov.in or through the mobile application mSeva-Punjab, residents will have to register themselves by submitting the details including mobile number, name and city. Once registered, the residents can log in to mSeva.

The residents can then click on the complaints tab and submit their grievances or problems.

Once the complaint is submitted by residents through the website, the mobile application or WhatsApp chatbot gets to the Grievance Redressal Officer (GRO) of MC, who further assigns the complaint to the officials concerned of the civic body.

A message is sent to the complainant on the registered mobile number along with links with the help of which he/she can also track the status of the complaint.

MC Commissioner Aaditya Dachalwal stated that strict directions have been issued to the MC officials for speedy redressal of complaints. The residents should adopt ‘mSeva’ to submit online complaints and keep a track of the same. The senior officials of MC have been monitoring the status of the complaints and it is ensured that complaints are resolved at the earliest, he said.