Helpdesk set up at railway station for info on passengers
Panchkula, July 18
Officials at the local railway station have set up a helpdesk to deal with queries regarding passengers who were onboard the Chandigarh-Dibrugarh Express that derailed in Uttar Pradesh today.
A total of 1,220 bookings were made from the Chandigarh railway station alone. The exact number of passengers who had boarded the train from the city could not be stated, officals said.
Officials at the helpdesk said they had issued phone numbers to help people get details about their kin travelling by the train. The numbers are 0172-2639785 (Chandigarh station helpline) and 0171-2610653 (Ambala Control Office helpline).
Station officials received a number of queries over phone from relatives of passengers. Helpdesk officials said, “We will raise their queries with the officials of the North Eastern Railway and reply them back.”
Helpline numbers
- 0172-2639785 (Chandigarh station helpline)
- 0171-2610653 (Ambala Control Office helpline)
The helpdesk would remain operative during the night and on Friday as well, they said.
Meanwhile, a number of passengers who were reached out by The Tribune stated they were fine and had de-boarded the train.
Gaurav Kumar, who works in Chandigarh and was on his way to Katihar in Bihar, said he escaped unhurt and was at the Malkapur railway station. Many other passengers got down at the station here, he added.
Suchismita, a resident of Guwahati, said her husband Prashant was onboard the train and was safe and sound. “Railway officials arranged a ticket for him in another train and he is on the way home,” she added.
Prashant Tripathi, a resident of Gorakhpur, said his brother Prabhas was onboard the train at the time of the accident. He said, “We came to know about the accident from him. He had escaped unhurt. We went and received him at the Gonda railway station.”
