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Motivation and
Incentives in Government Organizations—Mantra for Success THE Global economic meltdown, the challenges of combating terrorism, the pressures to speed up development are all factors which have catapulted the government sector in India to a new series of challenges. One aspect of government which has remained neglected over years is Human Resource Management. This area of motivating and providing incentives for putting in the best efforts by the employees has been taken up by one of the senior officials of government through the book. Though the book is not very intense in terms of data and empirical evidence, probably also because not much information is available in this domain, yet it is a refreshing change, which highlights that there is tremendous potential to enhance performances in government organisations by sensitising the human motivational element of employees.
While making a study on abovementioned subject the author has identified the factors which motivate or demotivate "Agents" (officials) of government organisations, while performing their duties. The study focuses on factors which motivate individuals in any organisation for exerting greater efforts, resulting in superior outcome. In this process, various studies have been undertaken specifically for private sector organisations. Economic theory relating to incentives indicates that both monetary and non-monetary factors influence the motivational level of the workers. This book can be considered different from the routine thinking process of the past. Government organisations may not have always tapped the best possible efforts and outcomes from its employees resulting in sub optimal outcomes. It would have been even better if the study could also collect more empirical data about honest feedback from the employees and the organizational heads. However considering the archaic regulations and rules holding back the feedback of these agents, such data is also not easy to get.
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This volume maintains a
balance between academic references and international experiences and
the hands on case study of a government organisation like the Income Tax
Department in India. Another positive aspect about this book is that it
analyses how performances can be enhanced and improved in the government
organisations through non-monetary as well as monetary incentives and
does not harp upon the traditional issues of removal of corruption by
resorting to harsher monitoring. This positive thinking in government
organisations stands to benefit everybody, including the employees and
the citizens who are the consumers of these services of government.