TITLE TRACK
Tutoring as a Successful Business
By Eileen Kaplan Shapiro
Unistar; pages 243; Rs 195

THE US-based writer, who has tutored more than 6000 students over 28 years, shares tips and strategies gained from personal experience in this book. It has been divided into three sections. The first part deals more with case studies and issues involved in tutoring. For instance, there are chapters to offer guidance on specific categories of students, like "Kids Who Puzzle Children: The Mislabeled Children"; "The Can't Read Kids", "The Special 'Special' Children", etc. Problem areas — like handling test anxieties and high school dropouts — too have been addressed. The next section deals more with the business part of it. The author spells out strategies for choosing your market, when and where to tutor and what to charge, making your debut and so on. The book has been wrapped up with some practical exercises on grammar, preparing for SAT and the like. Though the tips are based on practices and needs of the western society, some may apply to the Indian context.

THIS book is a compilation of articles on various aspects of outsourcing with special reference to India. For an easy understanding of the subject it has been divided into eight sections. The introductory part deals with the genesis of the BPO industry. The next part examines the concepts of outsourcing, while the third section focuses on the models of BPO such as onsite, offshore, offsite, etc.

The fourth section deals with India's role and advantage in the BPO business. In subsequent chapters aspects such as the challenges faced by the Indian BPO sector, current trends and human resource management in this industry are tackled. Tables, graphs and illustrations give an overview of organizational structures and career graphs in the industry.

THIS is not a book that requires the reader to be a geek or techie to understand the concepts and terms mentioned in it. The focus is on 10 technologies that'll shape the future, be it web services, security, grid computing, linux, XML or wireless technologies. Customer Relationship Management (CRM) and nanotechnology too figure in this Top 10 list. The writers explain the critical role these technologies play in driving business and how corporates and their clients can benefit from them.

To make the contents intelligible to any business executive, there is a liberal sprinkling of diagrams, charts and summaries in each chapter.