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Monday, June 30, 2003
Dr Tribune

Q. I have a computer with Pentium III processor. I have Outlook Express also but I don’t know how to use it? Please tell how to use it? Can we also create a new account in the Outlook Express instead of ISP account? If yes, tell me how?

Samir, Chandigarh

A Using Outlook Express is simple and requires some steps to configure it. Normally, you can configure an ISP’s e-mail service in Outlook Express, but as an inbuilt feature, you can also configure Hotmail account in Outlook Express and use it as a normal POP mail account. To configure Outlook Express, click on Outlook Express menu in the program menu and when it opens, then click on File>Identities>Add new identity. This will open a new identity box on the screen. Type in the name here, and then press OK. Follow the instructions on the screen and you will be prompted to enter your display name for configuring the e-mail account. Click next, in the subsequent Window, if you have a POP account, then you can choose option 1, otherwise if you wish to open a new free Hotmail account, you should select the second option. If you already have a Hotmail account, you can also use it under the first option, which is "I already have an e-mail address that I’d like to use. Click next. If it’s a Hotmail account, then you are through and go on clicking next and your email account would be configured. If you are configuring a POP account, then you would be required to fill in the POP and SMTP address of the e-mail service provider to configure Outlook Express.

Q. My computer configuration is P III 650 MHz, 128 MB RAM, 20 GB HDD, nternal modem 56 KBPS, PC-tel chipset And OS is Win ’98 SE

I have installed a new modem and am some facing problem with it. Its okay till handshaking but after that I receive error message (you have been disconnected from the computer you have dialled). Double click to try again. I am using Satyam Internet connection and have also used HCL Emtel but still I receive this error. I received this error again when I tried installing it on a different computer. I have installed correct version of the driver that are supplied with modem. Please solve my problem.

Kashmir Singh, Ludhiana

A You need to mention the exact error message number like Error no.718, Error no.656, Error no.777, Error no.721 etc. to help me solve your problem. Without the exact error message number, it is difficult to comprehend the problem. This is not the problem of the driver as you are able to dial and from the face of it, this appears to be a problem of some setting. Make sure, you have checked the TCP/IP protocol under modem configuration and you are using PPP dial up server for connecting to Internet under your connection setting. Also ensure that under the security option of the connection properties, you are using the option allow unsecured password and under options menu of connection properties, the option for include Windows Logon domain is not selected. You also need to check out that you are using correct user ID and Password and using it in proper case. I hope taking care of these minor settings might solve your problem. However if you still face the problem please write back the exact error message.

Q. I have Pentium 4 processor PC with the following configuration: 40 GB hard disk with 4 partitions each 9.5 GB, 256 MB RAM, Vintron motherboard and Win 98 on drive C: and Win XP professional on drive D: as operating system. My problems are as follow:

1.My Internet speed is very slow .I have checked my telephone wire. It is all right and there are no cuts in telephone wire. I think it is the problem of modem. I have Motorola modem.

2. I have free space of about 31 GB in my PC but still my system speed is slow. I have cleaned all junk files from the computer but still the system speed is slow. 3.my C: drive is 7 GB free but computer is showing only 5 GB free? Why?

Gagandeep Singh, Amritsar.

A You are right in assuming that the poor Internet performance might be due to the Motorola modem. Since, the original driver for Motorola chipset for Windows XP was not released, so using alternative drivers has been reported to be causing some problems. In some cases, Windwos 2000 driver works well, and in some other cases third party drivers for Windows XP have worked, but none of these solutions are perfect. You can try using the third party drivers by downloading from the Internet or try using Windows 2000 driver.

Regarding the second problem, disable redundant and unnecessary programs from the system tray, adjust the security settings of the virus scanner as per actual requirement, disable screensaver, run scan disk frequently followed by defrag. This will boost the performance of the system. However, you should also check out that you are not using any old (16-bit) software, which might be causing the memory drain. Also check out the power option under the Control panel and select the power setting for desktop computer. I hope this will solve the problem.

Q. My problem started when I shifted to Windows XP from Windows Me. My machine doesn’t shutdown CPU but displays that "its safe to shut down....." unlike earlier when my CPU automatically used to shut down once I clicked on shut down icon. Machine is 700 MHz, P3, 128 RAM,ATX Cabinet, Win~ XP. Kindly help!

Ankur Gupta, Mysore, Karnataka.

A Problems have been reported in the machines, which have been upgraded from Windows Me. It is thus better to install afresh instead of upgrading. However in your case try loading the fail safe or default setting in the BIOS feature set up for solving the problem. If this does not solve your problem, then you may have to try ending each and every program manually one by one before opting to shut down; to make sure that none of the installed programs causes this problem. I hope this will solve your problem.

Q. I have assembled computer with the following configuration: 810e motherboard, P III 850, 20 GB HDD, 56 KBS modem, ATX tower-type cabinet. My problem is whenever I start scandisk the following error is displayed: "Scandisk has restarted 10 times because Windows or another program has been writing to this drive. Quitting some running programs may enable scandisk to finish sooner." Before I start scandisk, I close all programs and disable anti-virus screen saver and mute the sound. Still nothing happens and this display is flashed. Please let me know how to find which program or window remains open or active writing to this drive.

Sarabjit Singh, Ambala Cantt

A Other than virus scanner and screensaver, you also need to close down other applications running in the background and also application in the system tray. Also you may need to disable Find Fast option to get rid of this problem. As an alternative, try starting Windows in the safe mode and then choose to run scandisk followed by defrag.

Q. I have Celeron 600 MHz PC with Tomato motherboard. Very recently one of my friend changed the processor clock speed to a higher value and after that my system did not go through the post method. Power is coming on the monitor and immediately after I switch on the PC, it turns red and the result is not displayed. What should I do to get back the original CPU clock speed? Please advice me. For your kind information, I tried to clear CMOS but no jumper setting was found. I found some printed description like, "Press ‘F’ to clear CMOS and press ‘J’ to redetect the CPU" on the motherboard. But all in vain. Please suggest.

Arindam

A The best help you can get is from the manual of your motherboard. All information related to over clocking would be available from the manual only. Be it jumper setting on the motherboard or changing the clock speed in the BIOS, you would be able to know it all from the manual. From the description of your problem it appears that the overclocking is being done at a high speed, which your motherboard and CPU is not able capable to handle. You can try out loading the deafly setting in the BIOS feature setup as under the default set up the original clock speed and settings would be restored, and this might solve your problem. But if overclocking has been done by altering jumper settings on the motherboard, then you will have to refer to motherboard manual to correct the multiplier factor, core voltage etc. to bring you r computer back to life.

Q. I have assembled PC with configuration:P4,1.6 GHz, Mercury motherboard,128 MB SDRAM,40 GB HDD with partitions C,D,E,F ,A Floppy drive G: CD-ROM, 56 KBPS Compaq Modem. My problem is my network data transfer rate is very slow. When I try to download any file from any site, it takes plenty of time to download. I use SwiftXS service.

Jaspreet Singh, Jalandhar

A The slow Internet speed is a resultant of many factors, which we have been mentioning under this column. However, the most important thing is good health of the telephone line condition with no cuts and joints and extensions on it. It is also important that there is no earth in the line and it is absolutely clear and without any kind of noise/humming. Other than this, factors like correct driver for your modem and other vital settings are required for a good Internet connection. If you have ensured all this then, you can check out the bandwidth available with your ISP. In case there are any issues with the ISP, then also you will face the problem of poor Internet speed.

Q. I own a HCL beanstalk computer with P 4, 1.5 GHz, 128 MB RAM, 40 GB HD and Windows XP home as OS. My problem is when I start my computer after hibernation, it gives an error " This application (some numbers) has failed to initialise properly. Click OK to terminate" the application is SETHC.EXE . Also, when I change the desktop theme, after about 8-10 hours of working, some old theme that had been applied earlier gets applied automatically. The same theme always gets applied no matter whatever new theme I apply after nearly the same interval of time. Also my computer takes quite some time (about 5 minutes) to start up and when I log on to my or any other user it takes nearly 3-4 minutes. I made some changes in msconfig.exe

Bikrambir

A The error related to file sethc.exe is related improper setting of desktop themes. Since this error reflects changes in colour and display mode, so you can well correlate your problem of desktop theme with this error. Now to solve this problem, reduce the hardware acceleration from the maximum. This will solve both your problems. Also try restoring Msconfig.exe as this could also be causing some conflicts. Since you have not mentioned the changes you have incorporated in this file, it is difficult for me to judge the implication of changes in this file. Also, there is a word of advice for all Windows XP users. Though the minimum RAM requirement under Windows XP is 128 MB yet the actual performance is revealed when you have 256 MB or higher RAM. In your case increasing the RAM would also solve many of your problems.