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Sunday, April 13, 2003
Lead Article

Travails of travel industry
Renu Rangela

There is going to be a shift from international to domestic tourism
There is going to be a shift from international to domestic tourism

Whether or not it changes the destiny of Iraq, the latest Gulf War will certainly transform the contours of India's tourism map, making it more focussed around the domestic travellers, for long considered second-rate citizens by the country's tourism managers.

Within days of the beginning of the war, a new tourism policy started taking shape in India, marking a strategic shift from international to domestic tourism. As the war continues to get more prolonged, the shift has started becoming more accentuated, forcing a virtual overhaul of the tourism strategy to make it domestic-centric, with states evolving into tourism brand equities in their own right.

For the Indian tourism industry, the Iraq war came at a critical juncture in its post-September 11, 2001, marketing strategy programme. From initial depression to a somewhat defensive line of approach, centred around a things-are-not-so-bad theme, the Department of Tourism of the Government of India had only recently moved on to a more aggressive marketing strategy.

This strategy was aimed at establishing India as brand equity in the international tourism market, promoting state tourism products as sub-brands. Its emphasis was on promoting short and medium haul markets—like China and South-east Asia and Gulf and West Asia— for both inbound and outbound tourists. A key component of this strategy was creation of niche markets like medical, heritage and spiritual tourism, while continuing to project India, with its geographical diversity, rich cultural heritage and modern amenities, as a great destination for leisure travel.

The strategy suffered its first serious blow when the South-east Asian region was swamped by the Severe Acute Respiratory Syndrome (SARS) virus epidemic. Even as tourist agencies, airlines and hotels struggled to come to terms with the adverse impact of the epidemic, as manifest in bulk cancellations, US-led forces attacked Iraq, immediately striking India's other key target market out of its target tourism list.

 


The threat of retaliatory terrorist attacks as the direct fallout of the Iraq War, quite naturally, aggravated the fear psychosis in the minds of the ordinary, and even business, travellers. What compounded the crisis was that most countries opted for more complicated travel procedures and more stringent checks at airports, hotels etc. to cope with the increased security threat perception.

The only saving grace for the Indian tourism industry, whose share in the world tourist traffic has remained static around 0.38 per cent was that the conflict came just as the peak travel season was ending, around mid-March. Nevertheless, even the Indian Tourism Development Corporation (ITDC) admits that there has been an almost complete drying up of fresh bookings since the war began. But in the absence of any travel advisories against India, it's hopeful the impact would be only short-term.

Industry analysts, however, warn of a serious trigger effect in the long term on tourism, which is one of the biggest foreign exchange earners for the country. And since the tourism industry provides direct and indirect employment to 42 million people and accounts for as much as 6 per cent of the gross domestic product, the overall impact on economy could be serious. More so if the conflict drags into September, when the peak season begins for the Indian tourism industry.

Data from the Tourism Ministry shows that the average monthly inflow of tourists in the off season in 2002 was 143,822—37 per cent less than during the peak season of the first three months of the previous year. Tourist arrivals fell sharply after the U.S, Britain and Western European countries, which account for the bulk of travellers to the country, issued travel warnings for India at the height of India-Pakistan border tensions last summer. But since the warnings were lifted in August, the number of tourist arrivals had been steadily climbing and yearly statistics from the Ministry put foreign arrivals, as of January 2003, at 2,78,298 - up from 2,28,150 the previous year.

But the War effectively put a brake on the upward climb, with bookings for packages to the US and Europe falling by 25 to 30 per cent.

While the Indian Government's Department of Tourism (DOT) was still working on a new strategy, travel agencies, particularly the smaller ones for whom it was a question of survival, did not take long after the Gulf War began to change their stratagem. Already, there are indications that bulk foreign tour cancellations are being sought by these agencies to be converted into bulk domestic travel reservations, often through incentive schemes to woo the country's growing travel-conscious middle class.

For the domestic traveller, what is on the anvil is a virtual bonanza of travel packages and schemes encompassing the entire spectrum of the Indian tourism profile.

The states are likely to be the biggest gainers of this stratagem shift to domestic tourism, at least so long as `Have money, will travel' remains the USP for those who have a few thousand rupees to spare. As for those engaged in the travel industry, it's just a matter of learning, once again, to value the domestic traveller who may not take long, after things settle down and the world is back to its relatively peaceful ways, to take that big leap into the `foreign tourist' bracket.

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