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Can you beat it! JUST in case you think you are TC (technologically challenged), the following is an excerpt taken from a Wall Street Journal article: 1. Compaq is considering changing the command 'Press Any Key' to 'Press Return Key' because of the flood of calls asking where the 'Any' key is. 2. AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in. 3. Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with photocopies of the floppies. 4. A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was heard putting the phone down, getting up and crossing the room to close the door to his room. 5. Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually. 6. A Dell technician received a call from a customer who was enraged because his computer had told him he was "bad and an invalid". The tech explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally. 7. A confused caller to IBM was having troubles printing documents. He told the technician that the computer had said it "couldn't find printer". The user had also tried turning the computer screen to face the printer - but that his computer still couldn't "see" the printer. 8. An exasperated
caller to Dell Computer Tech Support couldn't get her new Dell Computer
to turn on. After ensuring the computer was plugged in, the technician
asked her what happened when she pushed the power button. Her response, 9. Another customer called Compaq tech support to say her brand-new computer wouldn't work. She said she unpacked the unit, plugged it in and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked: "What power switch?" (Culled from the Net) |
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