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Monday, June 17, 2002
Dr Tribune

Q I have a Celeron 667 MHz,Intel 810 chipset motherboard, 320 MB RAM, Windows ME OS. My problem is that every time I have to connect to the Internet I have to reinstall my modem. I am using a onboard HSP56 micromodem (AMR). If I try to connect to the Internet Without reinstalling the modem, the system is restarted with an improper shutdown scandisk following up. Please help.I am using the latest driver downloaded from the site of PCTEL Inc. — Manik Karol, Shimla

A From the description of your problem it appears that your modem drive is conflicting with the Windows, or there is some program, which is conflicting with the modem driver and causing the system to shutdown. It also happens in cases, when you have more than one instance of driver installation on the same partition. Please check out these points to solve your problem. You should go to the device manager and find out, which drivers are not working properly and also is there any other instance of driver loaded on your system. If so unload it first and then restart. Then install the modem after removing all previous instances afresh. Also make sure that you are the correct version of driver designated for your operating system as use of wrong version of driver could also cause this problem. I hope these solutions will solve your problem.

 


Q I have a P III, 1GHz, 128 MB, 815e Mercury Board, 20GB HDD, 1.44 FDD, 52X CD-ROM, ATX cabinet, Motorola Internal Modem and UPS with Windows Me. My first problem is that when I play any game on my PC, the game stop working after some time and the system hangs. When I press Al +Ctrl+ Del for end task, then a warning comes on blue screen "System is busy or in unstable state. Wait for some time or press Alt+Ctrl+Del to restart the system" and another message comes "Disk Write Error, Unable To Write to disk in drive C:, Data or file may be lost, Press any key to continue. If immediately when I restart the computer by pressing the button of the cabinet, the system is unable to restart the Windows. Then I shut down the system improperly. I restart the computer after some time. System starts with scanning disk. (It happens only while playing games and not while doing other work). The second problem is that when I touch my CPU (cabinet) I feel electric shock. Please tell me how can I get rid my problem

Rajeev Kumar

A There are a number of problems in your case. The first and the most dangerous problem is of electric shock. It can, not only cause damage to your system, but can also hurt you. Normally, the electric current in the cabinet is due to the faulty earthing of the power supply to your home or office. Get the earthing of your power supply immediately by an electrician. Also if possible provide another and deep earthing to your power line. This will solve your problem. Regarding your second problem, of system hanging while playing game could be due to the fact that either you are playing the older versions of game or you have just little space left, while playing the recent huge space consuming games. Another possible reasons could be some kind of memory leak in your system, due to the use of old programs. There could be many more reasons. However, in the given light of facts, it appears that you have very limited hard disk space left and you have a number of memory resident games installed on your system. If this is the case then you should keep your hard disk free and unload the games and other memory resident programs, which are not required. But you must also run scandisk in the thorough mode to correct any problems in your hard disk and for the confirmation of any bad sectors. Also you should follow it up by disk defrag. I hope these measures will solve your problem. However, if this does not solve your problem, then please write back, if you have upgraded to Windows Me from some other operating system or you have a Linksys EtherFast 10/100 network adapter in your computer.

Q I have P III, 1000 MHz, 810E Intel Motherboard, 128 MB SDRAM, 40GB HDD, LG Monitor & 52x CD-ROM, ATX Cabinet & External Modem of D-Link 56000bps. I have two problems:

1) My Internet connects at 24,000 bps. Why not at 56,000 bps?

2) There is a cyber café in our locality. They have the systems with configuration lower than that of mine, Ordinary Telephone Line & same ISP i.e. Satyam. The surfing at cyber café is much more faster that at home. Why is it so? What are the settings required to make it fast. Please guide.

Sukhdip Singh Bal,
Ludhiana

A Regarding your first problem I must say that the initial connection speed largely depends on the ISP. It has been that on the same computer and using the same telephone line and modem and with same settings you get different connection speed. Though it is immaterial, because what's more important than the handshake speed is the overall connectivity. It is worth mentioning here that the connection speed at the time of hand shaking is not significant and it keeps rising and falling depending upon the line conditions, data traffic, and bandwidth of the ISP etc. However, if you get slow speed right throughout, then you have a reason to be worried and should find out ways and means to improve your Internet speed. However, if 56,000 KBPS sound more interesting then you can should set the speed of the specified port at 56,000 BPS and choose the option connect at this speed only. Regarding your second query, as said earlier, the Internet speed is a result of many factors like, telephone line condition, cuts, joints and extensions on your phone, resources of your system, condition of the telephone exchange, bandwidth available to the ISP etc. However, in your case, the most probable reason appears to be some internal problem in your system. As far as the settings are concerned, you should first make sure that your telephone line is free of all problems like cuts, joints, loose connection, carbon free joints, and they are also not in close proximity of electrical lines. If you are sure on these counts then you can try increasing the speed of the designated com port to the maximum.

Q I've an assembled PC with 733 MHz Celeron, 64 MB RAM, Motorola sm56 PCI speakerphone modem, Windows '98 as OS, 20 GB HDD, Samsung CD ROM, SC-152c, i.e. version 5 and I don't know about my motherboard. Since last one month whenever I scandisk C: drive, the status shows "checking file allocation tables," then "checking folders." Then it restarts. It happens at least 10 times before an error crops up saying "scandisk has restarted 10 times because Windows or another program has been written to this drive. Quitting some program may enable scandisk to finish sooner. Do you want to continue receiving this warning." I've even restarted the computer to avoid this error but in vain. I've three partitions of my hdd. Diskscan runs smoothly on other two drives. In your previous edition you had mentioned that some program in system tray could disturb diskscan. Except icon of modem and volume control I have deleted all icons from tray but of no use. Please help me out. One more thing. Sometimes I press Ctrl+Alt+Del, in list of programs 'upd' is also there. What's it?

Nitin,
Panchkula

A First of all let me tell you that deleting items from the system tray won't help unless you uninstall these application or you configure them in such a way that those are not started automatically. You should rather click on these items in the system tray and then choose the option exit. Secondly you should manually close all open application from Windows manager by pressing Alt+ Ctrl+ Del once only. Also make sure that you are not using the screen savers and also your anti-virus software is not hindering the process of scandisk. If this is so, then you should either disable the anti-virus software to let Windows run scan disk. These are the most common reasons for the problem mention by you.

Q I want to know how we can check a new hard disk for the bad sectors. I've heard about low level formatting for this purpose. Is this the technique to check for hidden bad sectors? How is low level formatting done? Can it damage the HDD or cut the life of HDD short?

Ricky Singla

A Low-level formatting is the process of outlining the positions of the tracks and sectors on the hard disk and writing the control structures that define where the tracks and sectors are. Since low level formatting formats all data on your hard disk completely, so it practically wipes out your hard disk. But nowadays since the hard disk is complicated and is being made with lot of precision, therefore they are factory low-level formatted for life and are not required to be done later. This concept was thus true for the older hard disk that low level formatting can figure out the bad sectors. But in newer IDE/ATA or SCSI hard disk, it really does not work. To check the bad sectors in a new hard disk, you can simply do formatting or if you have data on it, then you can run scandisk in thorough mode.

Q I have P III, 866 MHz, 256 MB RAM, 32 MB Graphics card, 815e original Intel motherboard and Windows 2000 professional. I received a virus from MSN. The name of the virus is JBDGMGR.EXE. It has a bear shaped icon. It is neither detected by Norton nor Mcaffee and is present in C:/winnt/system32 directory.

Aman Bansal

Mandi Gobindgarh

A JDBGMGR.EXE is the Microsoft Debugger Registrar for Java. The program uses an icon of a grey teddybear. Some versions of the hoax misreport the name of this file as JDBMGR.EXE or JBDGMGR.EXE. Although it is possible for the file to be infected by a virus, it has also been the subject of a hoax. If you find this file in your system, then best solution is to delete it without opening it.

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