BlueLight today looks nothing like the company it had once set out to be. Its staff has been slashed from a peak of 220, and its spanking new headquarters building is now vacant, a cost-saving move that nonetheless cost Kmart a $12 million write-off. Once designed as a separate company with plans to spin off its own stock, BlueLight has gradually been folded back into Kmart, with most management duties being handled by the parent company in Troy, Mich. Many of its services have also been pared down. The site no longer sells any clothing, and a free Internet service BlueLight had offered to move more of its customers online has been replaced with one customer must pay for. A state-of-the-art e-commerce platform that BlueLight had built in-house and spared no expense has been scrapped. Now BlueLight outsources cheaper infrastructure from another company. These were all painful changes for a company that had once set out to be a major retailer in its own right, but the pain could be what ultimately saves BlueLight. Karraker said that it has slashed its operating costs some 75 per cent since August 1. And he said, its operating performance is not bad either. BlueLight does not disclose financial results, but it did say that in the latest holiday season it surpassed most industry forecasts for 10 to 20 per cent sales growth. And, even in bankruptcy, it has a lot more merchandise to sell. "Everything that is ordered from
our Website is in a warehouse right now and ready to ship," said
Karraker. "We do not expect any lapses in service." |