The next chapter, which deals with virtual organisations, explains the physical and conceptual aspects of an organisation. These aspects have been explained with the help of different models. The book contains useful information on electronic commerce (EC), which is termed as a specific kind of business involving several enterprises. In a chapter on this, benefits of the workflow technology in EC have been discussed at length. Internet marketing has also come a long way. No company can afford to ignore the impact of the Internet. The book stresses the need for a Web-enabled system, which is useful for companies in executing business plans. The Net is also being used extensively for financial transactions. In the process, its users often become victims of computer criminals. A chapter on computer crime gives information on scientific studies of the characteristics of cyber crime. The Internet has revolutionised electronic commerce. A chapter, "Internet-based E-Commerce," provides information on what problems firms face in electronic commerce and what steps are required to overcome these hurdles. To touch the whole gambit of communications, the book has taken up telecommunications too—the last chapter deals with services being provided by big telecom companies. The book, written in a simple language and with topics supported by examples and models, can be helpful to students as well as teachers. — Pardeep Dhull
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