File photo
New Delhi, February 29
The DGCA on Thursday imposed a fine of Rs 30 lakh on Air India for not providing wheelchair to an 80-year-old passenger, who later collapsed and died in the arrival area of Mumbai. The incident occurred on February 12, when a passenger requested a wheelchair upon arrival in Mumbai.
While his wife was already using a wheelchair, Air India allegedly asked the elderly passenger to wait due to “heavy demand” for wheelchairs. The passenger reportedly opted to walk instead, ultimately collapsing and passing away during the immigration process. The matter was examined and a show cause notice was issued to Air India. The Tata-owned airline submitted its response on February 20. The airline informed that the elderly passenger wished to walk along with his wife who too was in a wheelchair, rather than wait for another wheelchair.
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