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Reining in bureaucracy: Haryana to have right to service commission Chandigarh, January 2 The Haryana Right to Service Ordinance, 2013, which would be converted into an Act by the Haryana Assembly during its forthcoming winter session, gives wide-ranging powers to the commission, including that of imposing penalities, recommending disciplinary action against erring officials, conducting inspections and taking suo motu notice of deficiency in service. Besides, the commission will have the powers of a civil court while trying a suit under the Code of Civil Procedure, 1908. Once constituted, the commission, which will consist of a Chief Commissioner and up to four Commissioners, will frame delivery schedule for various services to the citizens in the state. A committee comprising the Chief Minister, Leader of the Opposition and a Cabinet minister will recommend the names to Governor for appointment. Chief Minister Bhupinder Singh Hooda had announced the formation of the commission at the November 10 Gohana rally.Sources said the commission would provide a three-year grievance redressal system by constituting the First Grievance Redressal Authority and Second Grievance Redressal Authority for a complaint against non-delivery of service to the citizen by the Designated Officer. Currently, there is hardly any mechanism to provide time-bound services to the citizens. The citizen will be entitled to file an appeal to the first authority within 30 days of the rejection of the application or non-delivery of service. The first authority would be bound to decide the case within 30 days. The appeal against the first authority could be filed with the second authority within 60 days. The second authority would direct the designated officer to provide the service within a week of the receipt of the application. In any case, the second authority will decide the case within two months. An aggrieved person can file revision petition before the commission within 90 days, the sources said. In case of ‘undue delay in providing the service’, the second authority has been empowered to impose a penalty up to Rs 250 per day subject to a maximum of Rs 5,000 on the designated officer. A provision of Rs 1,000 compensation to the applicant has also been made. Meanwhile, the commission has been given the powers to impose a penalty of Rs 25,000 on the designated officer in case of serious lapse in not providing the promised service and award a compensation of up to Rs 5,000 to the aggrived person. Ordinance issued
* The Haryana Government has issued an ordinance to constitute the Haryana Right to Service Commission *
The panel will provide 3-tier system to redress grievances *
Will have powers for suo motu notice, conducting inspections; apart from having the powers of a civil court *
Can also recommend disciplinary action and impose fines.
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