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Networking sites new mantra for brand promotion
Low advertising cost attracts corporates, celebrities
Ruchika M. Khanna
Tribune News Service

These may or may not turn into sales, but the brand promotion is immense. It is this kind of success that is now prompting us to percolate down to the SMEs in mini metros like Chandigarh, Jaipur and Ludhiana, especially those who need to build a brand.

— Naveen Arora, associate director, Quasar Media

Chandigarh, August 7
What is the similarity between US President Barack Obama, Indian super star Amitabh Bachchan and Chinese seasoning and processed food maker Chings Secret? None other than the fact, that all three are using social networking for their brand promotion. While Obama has a fan following of over a million, Bachchan of over three lakh, Chings Secret has built over one lakh followers through social media.

In an era when a celebrity becomes a brand and brand promotions work best through social networking sites, businesses in India are slowly realising the power of brand promotion through social networking sites. Be it LinkedIn, Facebook or Twitter, Indian companies are latching on to these sites for sales as well as brand promotion.

The success of Dell Computers in clocking a sale of $2 million by using Twitter to promote its sales is a success story that every corporate house, big or medium, is trying to emulate, especially considering the low cost in using these to advertise and promote themselves.

“India is the world’s youngest country and has a high Internet penetration among the youth. So, use of social networking sites for brand promotion and for engaging their prospective and present customers, is the latest trend. And people are using multiple sites to reach out to a wide array of customers. For example, Microsoft is engaging corporates as well as students through LinkedIn, Twitter and Facebook, to offer its certification courses,” says Naveen Arora, associate director, Quasar Media, which handles social networking accounts for some of the corporate biggies like Skoda India, General Motors, Kingfisher World and Microsoft India.

Take the example of Skoda India, which has built a community of 2,000 persons through social media. The car maker’s entry into the social media started after a female client posted a comment about its alleged slow customer service, which was picked up by another person and posted on a social networking site. This person was contacted by the company to reach out to the aggrieved Skoda customer. The customer’s grievance was solved, who then went on to praise the company’s effort in engaging its customers, on the social networking site. This was five months ago and the company formed a page on the site, and now boasts of 2,000 followers.

And, its not just the corporate biggies who are using this medium to promote themselves. Fashion and You, a fairly young brand which retails in designer labels, has managed to build a community of 1.75 lakh followers in just six months on its Facebook account.

“These may or may not turn into sales, but the brand promotion is immense. It is this kind of success that is now prompting us to percolate down to the SMEs in mini metros like Chandigarh, Jaipur and Ludhiana, especially those that need to build a brand and want to have their prospective clients talk about it,” says Arora.

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